Frequently asked questions
Short, direct answers. If yours is not here, write to us and we will reply within [2 working days].
About the product
What is moringa leaf powder?
Moringa leaf powder is made from the dried, milled leaves of the moringa tree (Moringa oleifera). Ours is a single ingredient with nothing added: leaves from named farms in Gujarat, dried and milled in small batches.
How do you use moringa powder?
Stir half a teaspoon into a smoothie, yoghurt, soup or warm water, and adjust to taste. It has an earthy, slightly bitter flavour, so it works best mixed with other ingredients.
How should moringa powder be stored, and how long does it last?
Keep it sealed in a cool, dry place away from sunlight. It is best before [best-before period] from packing, and best used within [X] months of opening. The best-before date is printed on the back of the pack.
Does it contain allergens?
[Confirm with your lab and consultant. List any allergens and what else is handled in the same facility.]
Is it suitable for children, pregnancy or people on medication?
Please speak to a doctor before adding any new food or supplement to your diet.
Quality and traceability
Where is Field Origin moringa grown, and how is it made?
It is grown on named partner farms in [REGION], Gujarat, India. The leaves are harvested by hand, dried, milled and lab tested before packing, and every harvest is logged with its farm and dates.
How can I trace my pack or see its lab report?
Enter the origin code printed on the back of your pack, under the best-before date, on our quality page. You will see the farm, the harvest, test and packing dates, and the lab result.
Is it certified?
[Answer only with certifications you hold, with their numbers. If none yet, say so plainly.]
Orders and shipping
Which countries do you ship to?
[List the countries or regions you ship to, and the shipping method.]
Why are prices different in India and in other countries?
Prices in India are in rupees and include all taxes. Everywhere else, prices are in US dollars and cover the extra packing, paperwork and handling an international order needs. The delivery address on your order decides which prices apply.
Who pays customs duties and taxes?
[State your terms clearly for each region: paid by you at checkout, or by the customer on delivery.]
Can I return an opened product?
[Your policy for opened food products.]
Wholesale
Do you supply wholesale and private label?
Yes, we supply cafés, stores, hotels and gift brands. [Private label: yes or no, and the minimum order.]